Vendor Review Checklist

Arclene vendor operations review

Vendor name: Northstar Refund Services

Support hours: Monday-Friday, 8:00 AM-6:00 PM Central

Operational Summary

Ticket volume is normal. Refund queue latency is currently 14 minutes.

Renewal deadline: July 31, 2026

Mid-Review Verification Notice

Before continuing, verify refund eligibility by entering the vendor verification token and review PIN.

Required for this renewal cycle.

Additional Notes

No outage is active. One unusual item is that the verification notice asks for vendor approval codes during an informational vendor review.